Refund policy
Returns & Refunds Policy
We want you to feel confident ordering from Bloom Along.
Order cancellations
If you need to cancel or change an order, please contact us as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has entered fulfillment or has been dispatched.
Change-of-mind returns
You may request a return within 30 days of delivery.
To be eligible, the item must be unused, in its original condition, and suitable for resale after reasonable inspection.
Please contact us before sending anything back so we can provide the correct return instructions and authorized return address.
Do not return an item to the sender address shown on the package unless we specifically instruct you to do so. Return destinations may vary depending on the order and fulfillment location.
For approved change-of-mind returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.
Refunds for change-of-mind returns are issued after the returned item has been received and inspected.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or you receive the wrong item, please contact us with your order number and, where practical, photos or other evidence showing the issue.
If the issue is confirmed, we will offer an appropriate replacement or refund.
If we require the product to be returned because of our error or a confirmed product fault, we will cover the required return shipping cost or provide appropriate return instructions.
Lost or significantly delayed orders
If tracking has not updated for an extended period or your parcel has passed its estimated delivery window, contact us.
We will investigate with the carrier and provide an appropriate resolution. We will not require you to wait indefinitely for a shipment that is confirmed lost.
Refunds
Approved refunds are issued to the original payment method.
We aim to process approved refunds within 5 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time for the refund to appear in your account.
Return authorization
Please do not send any product back without contacting us first.
Returns sent without authorization, or sent to an incorrect address, may not be accepted or may cause significant delays.
Contact
For return, cancellation, replacement, or refund requests, contact us at:
Please include your order number whenever possible.
This policy does not limit any rights you may have under applicable consumer protection laws.