Shipping policy
Shipping Policy
We currently ship to customers in the United States.
Processing time
Orders are typically processed within 2–5 business days before dispatch. Business days exclude weekends and public holidays.
Shipping time
Standard shipping is estimated at 7–14 business days after dispatch.
The total estimated delivery time is therefore approximately 9–19 business days from the date the order is placed.
These timeframes are estimates and are not guaranteed delivery dates.
Shipping cost
Standard shipping is currently free for US orders.
Order tracking
Tracking information will be provided when your order has been dispatched. Tracking updates may take some time to appear after shipment.
Shipping origin
Orders are fulfilled from China through our fulfillment partner.
Customs and import charges
Under our current standard US shipping arrangement, customs clearance and applicable import charges are generally expected to be handled through our shipping partner.
Shipping and customs arrangements may vary depending on the carrier, destination, or circumstances of the shipment.
If you are unexpectedly asked by a carrier to pay a customs, duty, or brokerage charge, please contact us before making payment so we can investigate.
Delays
Carrier delays, customs processing, weather, public holidays, or other events outside our control may occasionally affect delivery times.
If your order passes the estimated delivery window or tracking stops updating, please contact us and we will investigate with the carrier.
Delivered but not received
If tracking shows your order as delivered but you cannot locate it, please first check the delivery address, surrounding delivery area, household members, and any notice from the carrier.
If the package still cannot be located, contact us and we will review the tracking information and help investigate with the carrier.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after the order has entered fulfillment.
Date-sensitive orders
Please do not rely on the earliest delivery estimate for weddings, events, holidays, or other date-critical occasions.
Contact
For shipping questions, contact us at: